Privacy Policy

Last updated 11 November 2026

1. Who is responsible

Pawphony is run by Solus_Apps, registered in Ukraine, which is the controller of the data described here. For any question or request about your data, write to appsupport.solus@gmail.com.

2. What we collect, and why

• Your answers to the quiz: your pet’s name, species, breed and gender, the occasion, their traits, the story you tell, the phrase you want in the song, and the genre, mood and voice you choose. The song is made from them.
• Your pet’s photo, if you add one. See section 3.
• The lyrics, as written for you and as you edit them.
• Your songs: the sample, the full song, the lyric sheet and everything in the Studio Pack, kept so you can open your song’s page whenever you like.
• Your email address, when you give it while your song is being made or at checkout: to send you your song’s link and the letters described in section 6, and to find your songs again if you lose the link.
• Where you came from: the campaign marks in the link that brought you (such as utm_source, utm_campaign and fbclid) and the country your connection comes from, to know which advertisement worked.
• What you do on the site: the pages you open, the quiz steps you reach and the options you choose, plays, shares and purchases, as a journal of events tied to a random visitor ID.
• Payment information from Whop: that a payment succeeded or failed, its amount, and the email you used at checkout. Never your card number.
• Your IP address, to limit how many free songs can be made from one connection.

3. Your photo

Your photo is used only for your own song, and nowhere else. OpenAI checks that it is a safe picture of an animal and describes how your pet looks, which goes into the lyrics. It appears on your lyric sheet and on the record label on your song’s page, and the cover art in the Studio Pack is painted from it. We never use it in our advertising and never show it anywhere else.

Your song’s page has a long random link that cannot be guessed, but anyone you give the link to can open it, photo included. We delete your photo whenever you ask at appsupport.solus@gmail.com.

4. Who processes data for us

• Whop: payments, as merchant of record. Your card details go into Whop’s own form and never reach us.
• OpenAI: writes the lyrics from your answers, checks your photo, and paints the cover art from it. It receives your answers, the lyrics and your photo, never your email.
• ElevenLabs: produces the music. It receives the lyrics and the style you chose.
• Supabase: our database and file storage, hosted in the EU. Your answers, photo, lyrics, songs and email are kept there.
• Cloudflare: hosting and protection of the site.
• Resend: sends our emails. It receives your email address and the letter itself.
• Our own analytics system: receives the journal of events above with your visitor ID: the options you choose in the quiz, and purchases. Its script on our pages also records the visit itself (pages, clicks and scrolling, which we can replay to see where the site gets in the way); like Meta below, the script waits for your yes in the cookie banner where one is needed first. We use it to see where people get stuck and which campaigns work.
• Meta (Facebook, Instagram): measures and improves our ads. Its pixel on our pages and our server tell Meta when you start and finish the quiz, open the checkout and pay, with the amount. With each go your email and visitor ID in hashed form, the ad click ID, Meta’s browser ID from its cookies, your IP address and browser type. In the EEA, the UK and Switzerland, and wherever we cannot tell where you are, none of this happens unless you accept in the cookie banner; elsewhere it happens unless you decline.

Each acts on our instructions. We do not sell your data, and we do not share it for anyone else’s advertising.

5. Cookies and storage in your browser

• pf_v: a random visitor ID that ties your quiz, songs and purchases together on this device (a year). Without it the service cannot work.
• pawphony:quiz, pawphony:photo: your answers and photo, kept in your browser so you can leave the quiz and come back. Clearing this site’s data removes them.
• pawphony:utm: the campaign marks of the link you came by, for this tab only.
• pf.consent: your answer to the cookie banner.
• Our analytics script keeps its own ID for this browser and the current visit, once allowed (see above).
• _fbp, _fbc: Meta’s pixel, an ID for this browser and the ad you clicked, if any.

6. Emails

We send letters about your song and what you bought: the link to your song after you pay, the Studio Pack when it is ready, a note if something is running late, and your songs when you ask for them on the Find my song page. We also send a few reminders: when your song is ready and you have not bought it yet, and after a purchase, one about a song for another pet. Every reminder has a one-click unsubscribe link. Letters about something you bought still come after you unsubscribe.

7. Legal bases (GDPR, UK GDPR)

• Performance of a contract: making your song, delivering what you bought, and the letters about it
• Legitimate interests: reminding you about a song you started, understanding how the site is used, preventing abuse and fraud, and answering you when you write
• Consent: Meta’s measurement where your local law requires consent; you can withdraw it at any time
• Legal obligation: keeping payment records as long as tax law requires

8. Your rights

Wherever you live, you can ask us to show you what we hold about you, correct it or delete it. In the EU, the EEA and the UK you can also ask for a portable copy, restrict or object to processing, and complain to your data-protection authority. Write to appsupport.solus@gmail.com from the address you used with us; that is enough to identify you.

Deleting your data deletes your songs too: their page and files stop working. Download anything you want to keep first.

9. How long we keep things

• Your answers, photo, lyrics, songs and email: until you ask us to delete them
• Payment records: as long as tax and accounting law requires

10. Where your data goes

Our database is in the EU, but several of our providers are in the United States, so your data may leave your country. Those transfers rely on the standard contractual clauses or equivalent safeguards each provider offers.

11. Security

Everything travels over encrypted connections. Only our own server code can reach the database and the stored files; the browser never holds their keys.

12. Children

You must be 18 or older to buy from Pawphony, and we do not knowingly collect data about children. If you believe a child has given us data, write to appsupport.solus@gmail.com and we will delete it.

13. Changes

If we change what we collect or who processes it, we update this page first. The date at the top is always the current version. See also our Terms of Use.