Refund Policy

Last updated 11 November 2026

1. 14 days, no questions asked

Every purchase can be refunded in full within 14 days: the song, the Studio Pack, and each song after your first. The days count from the day you paid. You don’t have to explain or prove anything.

2. How to ask

Email appsupport.solus@gmail.com with “Refund” in the subject, from the address you paid with or naming it, and tell us which purchase: the pet’s name and the date are enough. The money goes back to the card you paid with; how long it takes to show depends on your bank.

3. You keep your song

A refund does not take your song away. Its page and files stay open to you.

4. If we fail to make something you paid for

Sometimes a song or a Studio Pack takes longer than it should. We email you if that happens. If we can’t make it in the end, we refund it without you having to ask.

5. Please ask us before your bank

A chargeback takes weeks. An email to us gets you the same money back sooner.

6. Payments go through Whop

Whop takes our payments as merchant of record, so the refund comes from Whop and may show its name on your statement. See our Terms of Use.

7. Your statutory rights

Nothing here removes rights you have under the consumer law that applies to you. Where that law gives you more, it wins.